Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!

At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.

Learn more about PadSplit here

The role we need:

The Director of Customer Acquisition & Onboarding will develop, execute, and be accountable for customer (we call them members - these are the people who live in PadSplit houses) acquisition and onboarding strategies with the goal to increase member occupancy across all PadSplit markets. This role will contribute to the PadSplit business by managing the entire member acquisition lifecycle which includes the member intake process; overseeing communication channels such as call centers, live chats, member forums, and partner sites; educating prospective members on the PadSplit solutions; and ultimately ensuring they become members and have a spectacular onboarding experience.

The person we are looking for:

The right candidate will have a proven track record of acquisition and onboarding strategies; coaching and enabling offshore, international agents to meet their sales targets and customer onboarding metrics; and deliver member communication campaigns from concept through to design and delivery using direct response marketing channels and tactics that increase overall member retention. If you are someone who excels in a remote, startup culture and wants to have an impact on solving the affordable housing crisis, then we encourage you to apply and join this amazing community!

Here’s what you’ll do day-to-day:

Lead and inspire the Member Acquisitions team to drive move-ins and increase occupancy rates across PadSplit markets while having a scaling mindset.
Oversee the daily operations of offshore sales agents, ensuring effective handling of inbound and outbound calls.
Manage the income verification process for new members.
Direct the team's efforts on live chat, forums, and partner site communications to engage and inform prospective members.
Develop and refine acquisition and onboarding strategies based on market analysis and team performance data.
Collaborate with Product and Engineering teams, as well as other stakeholders, to leverage automation and AI in enhancing team efficiency and member experience.
Build and maintain strategic roadmaps, recognizing team strengths, opportunities, and areas for improvement.
Manage the transition of hosts with PadSplit-ready properties, including the onboarding of existing tenants, overseeing their income verification and background checks, in coordination with hosts and General Managers (GMs).

Here’s what you’ll need to be successful:

Proven experience in sales management or customer acquisition, bonus points if it's in the housing or hospitality sector.
Strong leadership skills with the ability to inspire and rally a team around common goals.
Experience in working in a remote environment in a startup that is growing and scaling.
Exceptional communication, nonverbal, and interpersonal skills
Direct experience managing an international or offshore team of people.
Data-driven mindset with experience in setting up efficient processes and strategies.
Familiarity with automation technologies and AI, with a knack for innovative problem-solving.
Ability to move in a face paced environment and comfortable with experimentation (launch, iterate, learn).
Ability to work collaboratively with various stakeholders, including product and engineering teams and third parties.
Bachelor’s degree in Business Administration, Marketing, or related field; Master’s degree preferred.

Interview Process:

Your application will be reviewed for possible next steps by the Hiring Manager.
If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.
If warranted, the next step would be a video interview with our Director of Marketing for one (1) hour.
If warranted, the next step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
The panel interview will require a candidate to work on an assessment where you will showcase your acquisition perspective to the panel for discussion.
If warranted, then we move to offer!

Compensation, Benefits, and Perks

Competitive compensation package including an equity incentive plan
Top tier health, dental, and vision healthcare plans
Fully remote position working in a smart, diverse, mission-driven startup culture
Unlimited paid-time-off (PTO)
401(k) plan
Twelve (12) weeks of paid time off for both birth and non-birth parents
The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

PadSplit is proud to be an equal-opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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