Sales Instructional Designer
Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Markmonitor, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
The Sales Instructional Designer will be responsible for ongoing development and revision of written learning curriculum to ensure engaging instructor-led new hire, upskill training, workshops and continuous education programs that support our Sales teams. This position will collaborate with business partners, subject matter experts and Learning and Employee Success team members to design and develop content and programs in alignment with business goals.
What you’ll do & how you’ll make your mark.
Work in consultation with business partners, subject matter experts and course facilitators to identify training requirements, design engaging training content, as well as develop processes to adequately assess effectiveness of training, skill acquisition and retention of knowledge.
Stay current on products, systems, policies and procedures.
Continuously assess and update training for accuracy, relevancy and effectiveness.
Manage instructional design projects from start to finish.
Upload and manage content in SharePoint.
Facilitate the creation of multimedia content (e.g. video, audio, etc.).
Deliver train-the-trainers to Learning Specialists and subject matter experts.
Assist with the facilitation of training sessions as needed.
Who you are & what you’ll need to succeed.
Exceptional organization, communication, detail-orientation, time management and project management skills.
Proven ability to effectively consult and work collaboratively with different departments across sites and management levels.
Proven ability to work creatively and independently while driving projects to success.
Strong knowledge of facilitation and classroom management skills.
Experience designing training materials for call center environments, and/or customer service/sales curriculum preferred.
A minimum of 2 years instructional design experience and or professional training experience required.
Sales experience desired.
Experience with eLearning design using multiple authoring tools like Camtasia and Articulate 360, (including Storyline and Rise) desired.
Experience working with and managing content in an LMS (Workday preferred).
Strong working knowledge of instructional design, learning methodologies, evaluation and adult learning principles.
Ability to quickly develop a wide breadth and depth of highly technical knowledge.
Have a strong working knowledge of small businesses and the use of domains, hosting, email and site builders to establish an online presence.
Why you’ll love us.
We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.