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Global Industry Relations Manager, EMEA



Europe · Remote
Posted on Wednesday, January 31, 2024

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator,, Markmonitor, Network Solutions, and We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

Global Industry Relations Manager (EMEA) resource is to help with maintaining and obtaining registry accreditations for Markmonitor and will coordinate with both internal and external clients, partners and third-party providers to improve client service offerings. The Global Industry Relations Manager will develop and maintain relationships with numerous industry representatives, help to leverage those relationships with clients, and consult on domain name policy and best practices.

What you’ll do & how you’ll make your mark.

  • Establish, maintain, and leverage external relationships with, registrars, retailers, law firms, government agencies, investigative firms, and law enforcement agencies where appropriate;

  • Work with members of industry to create or improve partnerships, products and services;

  • Develop and maintain internal relationships with Sales, Product, Managed Services, Professional Services, and other key roles within the Markmonitor company

  • Liaising with Data Privacy teams relating to GDPR and data processing processes and queries and registry requirements and other legal policy related developments.

  • Refining Markmonitor current processes for handling PII;

  • Thought leadership pieces relating to DNS Abuse, Domain name Policy, Product and developments in the industry;

  • Work with members of industry to create or improve partnerships, products and services associated with the position;

  • Develop and maintain internal relationships with Technology Team, Sanctions Team, Legal Team, Sales, Managed Services, Professional Services, and other key roles within the Markmonitor company;

  • Act as a point of contact for escalations from the Customer experience and Sales Teams

  • Be the subject matter expert for Markmonitor on domain names, security and related industry subjects;

  • Represent MarkMonitor at industry events including ICANN, INTA and technology related events where necessary.

Who you are & what you’ll need to succeed.

  • 5 years of Domain name industry experience;

  • DNS abuse knowledge and prior experience;

  • Exceptional written/verbal communication and interpersonal skills;

  • Self-motivated individual who thrives in a fast-paced, rapidly changing environment;

  • Excellent at prioritization and time management;

  • Ability and desire to rapidly learn new skills and adapt to changing business environment;

  • Demonstrated ability to solve complex problems and work under pressure;

  • Bachelor’s Degree required; advanced degree preferred.

Why you’ll love us.

  • We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.

  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

  • We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

  • We care about you. We provide an attractive basic salary that includes a pension scheme, Achievement bonus, Uncapped Monthly commissions, "Perkbox”, monthly sales incentives, A driven, engaging, and lively team-oriented working environment, A comprehensive induction course supported by ongoing product training, mentoring, and sales guidance and much more.

  • Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!