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Systems Operation Engineer



Durham, NC, USA
Posted on Thursday, May 4, 2023

As a team member for the System Operations group, the candidate will oversee and manage post COD sites in the real time operations center in Durham NC. This role will directly impact FlexGen's success by maximizing availability/uptime for many of the world’s leading-edge energy storage installations. To accomplish this, the system operations engineer will monitor equipment in real time for various end users in the utility and C&I space. There will be multiple shifts for this role, including overnight. This role reports to the Aftermarket Services Manager.

FlexGen is a leading energy storage solutions (ESS) technology company based in North America. The company's storage platform integrates with the physical ESS and all levels of utility and microgrid projects as well as providing remote operational support and use configuration analysis enabling clients to effectively manage energy production. Leveraging a best-in-class energy management software and power electronics platform, and backed by Apollo Global Management, Altira Group, and the Jerry Miller Group, FlexGen delivers innovative energy storage solutions for commercially demanding utilities, government agencies, and industrial companies throughout the world

Job Responsibilities:

  • Remote monitoring and operation of energy storage sites (for both Utility scale and C&I deployments) in the remote operations center
  • Identification and resolution of faults and alarms
  • Dispatching of field technicians and 3rd party maintenance providers
  • Tracking customer support requests and requirements using the CMMS and various other tools
  • Manage customer expectations and execute on long term service agreements
  • Creation of battery health reports and maintenance reports for end users

Position Requirements:

  • Minimum of BS degree in engineering, computer science, or related technical field.
  • Minimum of 4 years of work experience as an engineer, technical project manager, IT support, or field engineer
  • Experience with CMMS (Salesforce Service Cloud is a plus)
  • Prior customer service / support roles.
  • Experience with various monitoring / analytics / SCADA tools.
  • Linux knowledge. The command line does not scare you.
  • Experience with TCP/IP networking, LAN and WAN configuration and security.
  • Experience with dispatching field technicians and 3rd party service providers.
  • Experience with renewable energy (solar, wind, and battery), industrial communications, and the building blocks / equipment associated.
  • Familiar with electrical single line diagrams, mechanical drawings, and network diagrams.
  • A track record of demonstrating a sense of urgency and a history of taking ownership of tasks/responsibilities.
  • Ability to effectively communicate in formal and informal settings, both internal and customer-related.
  • Ability to work cross functionally with Sales, Services, Procurement, and Software teams.

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.