Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.

This role is offered as a hybrid role working from either our Norwich or London offices, whilst working with our global client services teams based in Norwich, London, Oxford and the US (5 offices). Working with us you will be surrounded by experts within the industry and encouraged to learn and develop your career in a supportive environment.

You’ll need a first-rate understanding of digital marketing strategy and be an expert client handler, able to juggle multiple large accounts across time zones and develop and nurture relationships that drive growth. You’ll be able to step into a Senior role within a busy team, helping manage a group of skilled Client Account Handlers – both formally and informally. It’s absolutely essential you have experience of working in fast-paced agency environments.

This is a great opportunity to work in a rapidly growing global agency network. We are the world’s most awarded B2B agency and are currently Agency of the Year, both in the UK and the US.

Key Responsibilities:

Main point of contact between a portfolio of global clients – many of which will be large, enterprise organisations - and our internal delivery teams (Paid Digital, SEO, CRO, Data, Content Marketing, and Digital PR), managing the delivery of best-in-market digital strategies to achieve client business goals.
Providing first-rate support to the Associate Director, Client Services, to lead, manage and develop the careers of a team of six digital marketing Account Handlers.
Generating agency growth (whether cross-sell, up-sell, or increased investment in core services) across your client portfolio through operational excellence, opportunity spotting and strategic thinking.
Independently crafting commercially-minded digital marketing strategies for some of the agency’s largest and fast-paced clients.
Leading delivery teams in the execution of these strategies, often across different time zones
Pivoting and enriching campaigns independently based on performance and/or environmental opportunities and challenges that emerge
Taking financial ownership of the clients you work on, ensuring accounts and projects are profitable

Skill Requirements:

Exceptional client management skills with a proven track record of influencing senior stakeholders both internally and externally.
Demonstrable experience in a similar role in a fast-paced agency setting. We will also consider client side experience so long as you have previously worked within an agency in your career to date.
Strategic ability to plan for the longer term as well as day-to-day challenges
Proven ability to generate commercial growth, ideally in an agency Account Management function
Confidence in presenting to clients and handling difficult situations that may arise
Exceptional financial acumen
Excellent line and people management skills, able to mentor, manage and develop direct reports and junior colleagues
Hands-on experience of digital marketing channels – PPC, Social and Digital PR would be ideal
Experience in analytics platforms such as Google Analytics or Adobe Analytics

What we can offer:

Competitive remuneration package
Global career development opportunities
Hybrid working with 3 days in the office
Opportunities to make a difference and get involved with our working groups focusing on areas such as wellbeing and ESG / Sustainability
Supportive and inclusive policies including, but not limited to, family friendly policies such as adoption, maternity and paternity, and equal opportunities
To work with the best and most exciting clients
To work on global accounts in the most challenging sectors
To work with the best brains and creative talent in the industry
To learn and develop with access to industry specific training, including our in-house training modules
To work on innovative and ground-breaking marketing solutions
To join a team of hard-working specialists who like to have fun along the way!

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

Department: Client Services
Locations: Norwich, London
Remote status: Hybrid Remote
Employment type: Full-time

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About Gravity Global

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Client Services · Norwich, London · Hybrid Remote

Senior Account Director

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