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Account Strategist



Sales & Business Development
London, UK · Remote
Posted on Thursday, February 22, 2024
Strategy · Norwich · Hybrid Remote

Account Strategist

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.

We are looking for an experienced Digital Marketing Account Strategist to join our Performance Marketing team in Norwich.

The role is offered as hybrid working from our Norwich office, whilst working with our global client services teams based in the US (5 offices), London and Oxford. Working with us you will be surrounded by experts within the industry and encouraged to learn and develop your career in a supportive environment.

You will be the main point of contact between clients and our internal delivery teams (Paid Digital, SEO, CRO, Data, Content Marketing and Digital PR), managing the delivery of best-in-market digital strategies to achieve client business goals as well as contribute towards the commercial objectives of the agency.

You’ll be working at a fast pace across multiple projects on exciting, memorable campaigns. Your clients will include international and large, Enterprise brands – making for some demanding but incredibly rewarding work! Your background could be in digital marketing, either in an agency or in-house, or you could also come from a client services or marketing project management background.

Either way, you will be experienced in account management/client services, have an eye for opportunity spotting with attention to detail, and ideally, experience in delivering integrated digital marketing campaigns.

Key Responsibilities:

  • Crafting considered, commercially-minded digital marketing strategies for clients both existing and new
  • Leading delivery teams in the execution of these strategies on a retainer and/or project basis
  • Being ultimately responsible for campaign performance, measurement and reporting
  • Acting as the interface between client and agency, ensuring client needs are met in a commercial and sustainable way
  • Spotting opportunities to grow, develop and expand client accounts in pursuit of their commercial objectives
  • Driving responses to new business briefs, whether independently or in a supporting role

Skill Requirements:

  • A client-centric mindset with commercial acumen; You will have good Client Service and relationship management skills, whether you’re going above and beyond or managing expectations. You’ll be a confident communicator and able to read between the lines, with an appreciation for the commerciality of your work
  • An analytical mind with common sense and focus. You'll love problem solving, as well as using data and insight to support your solutions
  • Strong organisational skills; You’ll love juggling the ever-changing needs of your client(s). From day to day communications to managing team deliverables, you’ll be a keen multitasker able to deliver multiple projects simultaneously
  • A flexible approach and cool under pressure. We work in a fast-paced and sometimes stressful environment. We need someone who loves that every day is different and enjoys the new challenges that arise day-to-day
  • A soft skillset with people skills. We're really proud of our work culture and love having a great place to work. You’ll be easy to get on with, confident and upbeat; comfortable with leading group discussions and presentations

Experience required

  • Hands-on experience of delivering marketing campaigns for clients
  • Experience in analytics platforms such as Google Analytics or Adobe Analytics
  • Experience either in an agency or in-house

What we can offer:

  • Competitive remuneration package
  • Global career development opportunities
  • Hybrid working with 3 days in the office (usual hours 9 - 5:30pm, Monday to Friday)
  • Opportunities to make a difference and get involved with our working groups focusing on areas such as wellbeing and ESG / Sustainability
  • Supportive and inclusive policies including, but not limited to, family friendly policies such as adoption, maternity and paternity, and equal opportunities
  • To work with the best and most exciting clients
  • To work on global accounts in the most challenging sectors
  • To work with the best brains and creative talent in the industry
  • To learn and develop with access to industry specific training, including our in-house training modules
  • To work on innovative and ground-breaking marketing solutions
  • To join a team of hard-working specialists who like to have fun along the way!

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

Remote status
Hybrid Remote
Employment type


About Gravity Global

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Strategy · Norwich · Hybrid Remote

Account Strategist

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