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Customer Success Manager

Riversand

Riversand

Administration
United States · Remote
Posted on Thursday, June 27, 2024

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

  • Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
  • Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
  • Proactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
  • Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
  • Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolio
  • Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
  • Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
  • Conduct training sessions as needed to ensure delivery of value upon client investment
  • Partner with Account Executive/Director to develop and manage renewal and potential growth strategies

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

  • 2+ years of experience in a customer-facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
  • High degree of comfort with technology, particularly databases and syndicated data
  • Skilled presenter of sales messaging in a professional setting
  • Ability to work independently and make decisions of wide variety and complexity
  • Proven ability to troubleshoot customer experiences on behalf of the client
  • Demonstrated record of success at both large, complex organizations and in mid-sized environments

Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.