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Sr. Program Manager

Riversand

Riversand

Software Engineering, Operations
United States · Remote
Posted on Tuesday, April 30, 2024

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

The Senior Program Manager, Enterprise Implementation, plays a crucial role in Syndigo’s strategic growth by managing multiple integrated client implementations from design to completion. This role involves partnering with clients and internal teams to understand objectives and priorities, mapping data flows, scoping and overseeing integrations, and managing implementation plans that ensure success. The ideal candidate will be adept at driving fast-paced implementations, delivering high-quality service in a growth-oriented culture, and creating an industry-leading experience for Syndigo clients.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

  • Participate in discovery sessions to understand business requirements and scope for project planning, design, resourcing, logistics, and project execution.
  • Translate complex system requirements, goals, and directives into well-structured tasks and plans, including pre-requisites and order of execution.
  • Manage multiple integrated implementation projects successfully and effectively, ensuring they are on schedule, within budget, and meet high customer satisfaction.
  • Track and drive project milestones and deliverables. Removing blockers and mitigating risk, coordinating with the appropriate teams as necessary to ensure timely delivery.
  • Collaborate with project managers, delivery managers, and senior managers to align resources to the plan.
  • Proactively manage risks and changes to project scope.
  • Provide clear, timely, and consistent communication to all stakeholders. Prepare and deliver regular progress reports on implementation progress, as well as analysis of usage trends, and services opportunities.
  • Act as the central point of contact for client leadership, ensuring leaders are updated on the state of their integrated implementations. Act as the central point of escalation both internally and externally.
  • Provide feedback to product and internal teams for continuous improvement.
  • Attend client events and onsite visits as necessary.
  • Engage client and internal resources to ensure buy-in at all levels.
  • Represent the Enterprise Implementation Team at all times and assist in other duties as assigned.
  • Project a professional and positive image in all interactions with visitors, Syndigo employees, and clients, maintaining confidentiality regarding company and client business.
  • Document processes, recommend, and implement process improvements as needed.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

  • Bachelor’s Degree in Business Administration, Engineering, Computer Science, Management, MIS, related discipline, or equivalent experience.
  • PMP certification or equivalent required.
  • Direct experience working with clients in a business setting.
  • 7+ years of experience delivering implementations and/or related IT projects across multi-faceted teams.
  • Exceptional organizational skills.
  • Experience in integrated project management and oversight.
  • Experience delivering large scale software implementations, integration projects, complex technical implementations, and other related projects.
  • Experience within the Consumer Packaged Goods industry is a plus.
  • Comfort with technology and digital tools.
  • Proficiency with MS Project, MS Office, MS Visio, Confluence, and ticketing tools such as Sugar, Jira, etc.
  • Proven ability to analyze data, draw conclusions, and make recommendations based on findings.
  • Excellent written and oral communication skills, with the ability to adapt messaging to reach different audiences from technical to executive.
  • Comfortable presenting in front of clients and employees.
  • High degree of comfort in a fast-paced, deadline-driven, collaborative environment. Able to adapt quickly to changing priorities, new projects, and multiple deliverables.
  • Strong leadership skills and the ability to make critical decisions.
  • Ability to navigate disagreements and conflicts within the team.
  • Comfort with 15-25% travel

#LI_Remote

#LI-BH2

Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.