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Implementation Consultant I

PROS Holdings

PROS Holdings

Administration
Miami, FL, USA · Remote
Posted on Tuesday, June 11, 2024

Come for the culture, grow your career, and enjoy the journey

When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work.

We take care of our people so you can focus on our customers, business priorities and the important things outside of work. We prioritize flexibility and wellbeing to help our people:

  • Rest: Quarterly Recharge Days, company-wide mental health holidays to unplug
  • Reset: Work Well Wednesdays, a ‘quiet’ day to help prioritize focused work with minimal distractions
  • Recharge: Trusted Time Off (US) so you can plan for the time you need when you need it
  • Reap rewards: Competitive benefits and compensation packages, including paid maternity and paternity leave, adoption and IVF benefits, baby bucks, 401(k) match, pet insurance and more
  • Reach your full potential: Leadership training, dedicated people leader programs and resources, Learn and Connect cultural series, active Employee Resource Groups

We celebrate and embrace different views and ideas, and all play a role in fostering an inclusive environment that encourages and protects diversity of thought. Our inclusive culture is one of the reasons we’re a Great Place to Work. Our customers tell us over and over that they ultimately choose PROS because of our people. They love our solutions, but at the end of the day, they don’t choose our technology—they choose us, and that is the ultimate compliment.

We invite you to join our team and grow your career at PROS! Help us shape the future of how companies compete and win in their markets!

What you’ll do:

PROS’ Professional Services organization is looking for dynamic and passionate people to join our team! As a new Implementation Consultant, you will develop market leading skills that will launch your career in software and technology.

PROS Implementation Consultants are trusted advisors combining configuration and business expertise to guide our customers through the process of software implementation to achieve value through improved digital selling capabilities.

Implementation Consultants start their journey training in multiple software products before being placed on projects to support customers in various industries, including global implementations for some of the largest companies in the world. You will be part of a strong Professional Services organization that works together to ensure our customers’ success and will support your career growth as you develop deep expertise.

A Day in the Life of an Implementation Consultant - About the role:

  • Configure software to meet customer requirements in accordance with solution designs and other best practices – this involves translating business requirements into configuration, troubleshooting issues, and testing configuration
  • Meet with customers and internal teams to discuss status, plan work, understand requirements, resolve problems, and answer questions
  • Support internal project processes to keep projects within scope, under budget, and on-time
  • Document configuration and keep organized records of decisions made
  • Demo configuration to customers and train users on capabilities of software
  • Work with other experts at PROS to jointly troubleshoot issues
  • Deliver configured software that facilitates customer success
  • Support customers through project milestones, including kickoff, configuration verifications, and acceptance testing
  • Contribute to internal initiatives outside your role to improve the organization and support the growth of your teammates

Required Qualifications - About You:

The defining quality of successful Implementation Consultants is curiosity – you must be curious and have a desire to dig into business requirements and figure out the “why”. You must have intrinsic motivation, you don’t wait to be told how to do something, you figure it out. Additionally, you have an ability to blend configuration and customer-facing skills. This is a unique combination that allows you to communicate with customers to understand their needs, dive into the details of configuration to build a solution and present the configuration to a business l audience and explain how it will solve their problems.

We are looking for candidates who possess a rare combination of skills and characteristics. People successful in this role would be described in the following ways:

  • Problem solver – persistent enough to stick with a difficult problem until you find the answer.
  • Excellent communicator – comfortable forming relationships and communicating verbally and in writing with customers and internal teams; able to voice opinions, explain technical & non-technical concepts, listen effectively, timely escalate issues and potential risks, lead trainings, and project confidence in 1-on-1, group, and presentation settings.
  • Quick learner – you can quickly pick up technical and business concepts. You take good notes, research what isn’t clear and are eager to apply what you’ve learned.
  • High performer – you want to succeed and can motivate yourself to overcome obstacles. You can perform successfully when working independently or with a team.
  • Detail oriented – you care about the little things and want the quality of your work to reflect positively on you and your teammates.
  • Organized – you don’t need to be micromanaged; you’re able to prioritize tasks, meet deadlines, and follow through on commitments.
  • Helpful – you care about seeing others succeed and will invest your time and effort into helping our customers and your teammates.
  • High character – you’re honest and trustworthy, you treat others with respect and can be counted on to do the right thing.
  • Able to travel to customer sites (typically ~25-50% but can vary).

Desired Skills & Qualifications:

  • Problem solver – dig into issues and find the root cause
  • Experience building and analyzing datasets
  • Ability and desire to learn tools/languages such as: JavaScript, SQL, Linux, XML, or others
  • 1 year of API integrations and Systems/IT is a plus
  • Understanding of Pricing and/or Revenue Management
  • Exposure to ERP and CRM concepts
  • Spanish-speaking preferred (Portuguese a plus)

Skills & Personal Characteristics:

  • Ownership
  • Innovation
  • Care

About PROS:

PROS Holdings, Inc. (NYSE: PRO) is your company’s best-kept secret for profitable growth. Viewed as a market-leader by both Gartner and IDC for its CPQ and price optimization capabilities, PROS advanced AI delivers results to the world’s top brands including Cargill, Etihad, Honeywell, HP, Lenovo, Lufthansa, Siemens and more. With more than 30 million AI models, PROS award winning AI is the driving force in processing more than 2 trillion transactions per year. PROS customers report up to 96% efficiency gain, up to 5% margin improvement and up to 20% revenue lift, according to a recent ROI study. To learn more, visit www.pros

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.