Implementation Consultant I
PROS Holdings
Implementation Consultant I- Entry Level
PROS’ Professional Services organization is looking for dynamic and passionate people to join our team! As a new Implementation Consultant, you will develop market leading skills that will launch your career in software and technology. Please keep in mind this position is for 2024, January and June.
PROS Implementation Consultants are trusted advisors combining configuration and business expertise to guide our customers through the process of software implementation to achieve value through improved digital selling capabilities.
Implementation Consultants start their journey training in multiple software products before being placed on projects to support customers in various industries, including global implementations for some of the largest companies in the world. You will be part of a strong Professional Services organization that works together to ensure our customers’ success and will support your career growth as you develop deep expertise.
A Day in the Life of the Implementation Consultant –
About the Role:
- Configure software to meet customer requirements in accordance with solution designs and other best practices – this involves translating business requirements into configuration, troubleshooting issues, and testing configuration
- Meet with customers and internal teams to discuss status, plan work, understand requirements, resolve problems, and answer questions
- Support internal project processes to keep projects within scope, under budget, and on-time
- Document configuration and keep organized records of decisions made
- Demo configuration to customers and train users on capabilities of software
- Work with other experts at PROS to jointly troubleshoot issues
- Deliver configured software that facilitates customer success
- Support customers through project milestones, including kickoff, configuration verifications, and acceptance testing
- Contribute to internal initiatives outside your role to improve the organization and support the growth of your teammates
Required Qualifications - About You:
We are looking for candidates who possess a rare combination of skills and characteristics. People successful in this role would be described in the following ways:
- Problem solver – persistent enough to stick with a difficult problem until you find the answer.
- Excellent communicator – comfortable forming relationships and communicating verbally and in writing with customers and internal teams; able to voice opinions, explain technical & non-technical concepts, listen effectively, timely escalate issues and potential risks, lead trainings, and project confidence in 1-on-1, group, and presentation settings.
- Quick learner – you can quickly pick up technical and business concepts. You take good notes, research what isn’t clear and are eager to apply what you’ve learned.
- High performer – you want to succeed and can motivate yourself to overcome obstacles. You can perform successfully when working independently or with a team.
- Detail oriented – you care about the little things and want the quality of your work to reflect positively on you and your teammates.
- Organized – you don’t need to be micromanaged; you’re able to prioritize tasks, meet deadlines, and follow through on commitments.
- Helpful – you care about seeing others succeed and will invest your time and effort into helping our customers and your teammates.
- High character – you’re honest and trustworthy, you treat others with respect and can be counted on to do the right thing.
- Able to travel to customer sites (typically ~25-50%, but can vary).
The defining quality of successful Implementation Consultants is curiosity – you must be curious and have a desire to dig into business requirements and figure out the “why”. You must have intrinsic motivation, you don’t wait to be told how to do something, you figure it out. Additionally, you have an ability to blend configuration and customer-facing skills. This is a unique combination that allows you to communicate with customers to understand their needs, dive into the details of configuration to build a solution, and present the configuration to a business l audience and explain how it will solve their problems.
Desired Skills & Qualifications:
- Problem solver – dig into issues and find the root cause
- Experience building and analyzing datasets
- Ability and desire to learn tools/languages such as: JavaScript, SQL, Linux, XML, or others
- Understanding of Pricing and/or Revenue Management
- Exposure to ERP and CRM concepts
Education:
- BS/BA – Business or Engineering degree preferred with a focus on one of more of the following:
- Finance
- Statistics
- Chemical, Civil, Electrical, or Mechanical Engineering
- MIS
- Math
- Data Analytics
- Computer Science
Skills & Personal Characteristics:
- Ownership
- Innovation
- Care
Why PROS?
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.