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Director, Fraud Mitigation



Accounting & Finance
United States · Remote
Posted on Friday, April 26, 2024

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator,, Markmonitor, Network Solutions, and We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

As the Fraud Mitigation Director, you will be responsible for leading and managing all aspects of payment fraud prevention and detection within our organization. You will develop and implement strategies to identify, investigate, and mitigate, fraudulent activities across various business lines. Working closely with cross-functional teams, you will develop policies, procedures, and controls to safeguard the organization against financial losses and reputational damage due to payment fraud. Additionally, you will oversee a team of fraud analysts and investigators, providing guidance, training, and support to ensure the effective execution of fraud mitigation efforts.

What you’ll do & how you’ll make your mark.

  • Manage a global fraud mitigation team comprised of a manager and team of analysts in charge of investigating and mitigating payment fraud.

  • Develop and implement fraud strategies effective for the detection, prevention, and mitigation of fraud losses for consumer and client credit card portfolios, while considering impact of internal organizations and performance.

  • Lead investigations into suspected fraudulent activities, including conducting interviews, analyzing evidence, and collaborating with law enforcement agencies as necessary.

  • Establish and maintain relationships with external partners, such as industry organizations and regulatory bodies, to stay abreast of emerging fraud trends and best practices.

  • Analyze data and trends to identify potential fraud schemes, patterns, and vulnerabilities within business processes.

  • Develop and implement fraud detection tools and systems to monitor transactions and identify anomalies or irregularities.

  • Collaborate with internal stakeholders, including finance, legal, compliance, and operations teams, to develop and enforce fraud prevention policies and procedures.

  • Conduct regular assessments and audits to evaluate the effectiveness of fraud prevention controls and recommend enhancements as needed.

  • Provide training and guidance to employees on fraud awareness, detection, and reporting procedures.

  • Prepare and present reports on fraud trends, investigations, and mitigation efforts to senior management and relevant stakeholders.

  • Stay informed about changes in relevant laws, regulations, and industry standards related to fraud prevention and detection.

  • Experience in a fast-paced global operations environment

  • Ensure optional excellence by driving measurable KPIs results

Who you are & what you’ll need to succeed.

  • Bachelor's degree in finance, accounting, business administration, or a related field; advanced degree preferred.

  • Proven experience (7+ years) in fraud prevention, detection, and investigation, preferably in a leadership role.

  • Strong understanding of fraud schemes, techniques, and methodologies across various industries.

  • Proficiency in data analysis and fraud detection tools/software.

  • Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure.

  • Effective communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels.

  • Demonstrated leadership capabilities, including the ability to motivate and develop a team.
    Detail-oriented with strong organizational and project management skills.

  • Knowledge of relevant laws, regulations, and compliance requirements related to fraud prevention (e.g., Sarbanes-Oxley Act, Anti-Money Laundering regulations).

  • Professional certifications in fraud examination or related fields (e.g., Certified Fraud Examiner, Certified Fraud Specialist) are desirable.

Why you’ll love us.

  • We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.

  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

  • We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

  • We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!

  • Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

The target compensation range for this position is $95,000 to $120,000 annually. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.

#LI-SM1 #LI-Remote

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.