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Domain Portfolio Specialist



Remote · United States
Posted on Wednesday, November 1, 2023

Who we are.

As the global leader in online brand protection, Markmonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose Markmonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at

Customer Service - country code top-level domain (ccTLD) Specialist’s work within the Client Service Organization supporting our client base of primarily Fortune 100 companies. The Customer Service - Domain Portfolio Specialist team is responsible for registrations, transfers and modifications of our clients' international domain names. Customer Service - Domain Portfolio Specialist work closely with our internal Client Service Managers and third party providers to address various customer issues and provide industry-leading customer service. This position also requires Project Management skills and the ability to work and achieve goals with minimal supervision.

What you’ll do & how you’ll make your mark.

  • Establish and maintain internal relationships with Client Service Managers and other key roles within the company

  • Establish and maintain external relationships with third party service providers

  • Provide excellent customer service support

  • Manage International domain name registrations, transfers and modifications

  • Timely response to large amounts of email inquiries

  • Project management

  • After-hours phone rotation

  • Monday through Friday schedule which may include occasional after hours support

Who you are & what you’ll need to succeed.

  • Customer service experience

  • Fluency in one or more foreign languages a plus

  • BA/BS or equivalent experience

  • Attentive to detail and committed to quality

  • Possess exceptional written/verbal communication and interpersonal skills

  • Self-starter who thrives in a fast-paced, team-oriented environment

  • Excellent at prioritization and time management skills

  • Ability and desire to rapidly learn new skills and adapt to changing business environment

  • Demonstrated ability to solve complex problems

  • Proficient in MS Office applications

  • Professional demeanor

  • Understanding of domain registration and ccTLD/gTLD is a strong plus

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.