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Customer Care Specialist



Customer Service
Cebu City, Cebu, Philippines
Posted on Sunday, September 10, 2023

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator,, Network Solutions, and We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, you will comprehend customer’s needs and concerns, and offers the best possible solution and educate customers on inquiries and other product information.

What you’ll do & how you’ll make your mark.

  • Deals with all forms of inquiries politely and professionally, always keeping our company’s reputation front of mind.

  • Gathers information and determine the issue by evaluating and analyzing the symptoms.

  • Diagnoses and solves technical issues involving email clients, websites, DNS and more.

  • Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state.

  • Adheres to the QA policies at hand, ensures high quality service is provided to the customers.

Who you are & what you’ll need to succeed.

  • You are knowledgeable in email set-up using MS Outlook, Thunderbird, Mac Mail.

  • You have excellent verbal and written communication skills.

  • You must have good comprehension skills

  • You must have the ability to work well as part of a team – exhibits objectively and is open-minded towards the ideas and views of others.

  • You must have at least one year customer service experience.

Why you’ll love us.

  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

  • We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

  • We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

  • Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.