As a Field Service Technician, the candidate will troubleshoot, repair, upgrade, and retrofit battery energy storage systems. This role will work with cross functional teams including hardware, software, and operations to maximize uptime of FlexGen’s energy storage deployments. This role reports to the Aftermarket Services Manager.

Energy storage represents a multibillion-dollar market at the center of the energy transition. The integration of energy storage requires software and technological solutions that play a critical role in the adoption of renewables at scale—offsetting the intermittency and reliability challenges that renewable power generation creates for the grid. Since its founding in 2009, FlexGen has supported deployments of more than 3 GWh of energy storage systems across the U.S. and internationally for utility, microgrid, and C&I customers. The Company’s proprietary software platform allows energy storage owners to deploy various power market strategies and combine storage solutions with any form of generation.

FlexGen is dedicated to providing best-in-class service and performance for its customers, seeking to ensure safety, reliability and resiliency in all operating environments. FlexGen supports the customer across the full journey of developing an energy storage project, and leverages decades of engineering and software expertise to maximize value that its customers ultimately receive. The company’s HybridOS solutions include six distinct energy management solution applications including: DigitalTwin, FlexPack, SiteController, FleetManager, PowerCloud and FlexBidr.

Backed by a world-class group of investors including: founding investors Jerry Miller and Mark Dreyfus, legacy investors GE Venture and Caterpillar Ventures, an initial equity investment by venture capital firm Altria Group, a Series B led by Apollo Global Management, and a Series C led by Swiss investment firm Vitol with participation from all existing investors, FlexGen is poised to grow substantially and quite rapidly.

Major Job Responsibilities:

Troubleshooting and repairing issues with battery energy storage systems and their associated equipment.
Develop various documentation including checklists, procedures, best practice guides, and safety documents.
Updating drawings and project documentation.
Coordinate with third party vendors and suppliers (spare parts acquisition, manual updates, software updates).

Coordinate with internal teams to update and test new software releases on sites.
Creating and tracking work orders in the CMMS system.
Directly contribute to continuous product improvement by directly engaging with end users and delivering feedback to engineering team

Position Requirements:

Minimum of BS degree in engineering
Minimum of 2 years of work experience troubleshooting or commissioning battery energy storage systems and their associated equipment (Inverters, Transformers, and other Balance of Plant Equipment)
Experience with troubleshooting industrial communications (Modbus, CAN bus) and the tools used for troubleshooting communications issues (Wireshark, Qmodmaster, etc.)
Experience with 2d drawing and markup tools (AutoCad / Bluebeam Revu)
A track record of demonstrating a sense of urgency and a history of taking ownership of tasks/responsibilities

Ability to effectively communicate in formal and informal settings, both internal and customer-related
Exceptional customer service and conflict resolution skills
Electrical Safety and Arc Flash training
Ability to travel 60-80% with limited notice

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

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