Director of Lifecycle Operations
FlexGen Power Systems
This job is no longer accepting applications
See open jobs at FlexGen Power Systems.See open jobs similar to "Director of Lifecycle Operations" HTX.FlexGen is looking for a Director of Lifecycle Operations to be on the front line and lead the Lifecycle Services Team operations for our energy storage customers. This role will focus on delivering reliability for our customers’ energy storage assets while ensuring FlexGen’s profitability.
As the Director of Lifecycle Operations, you will be responsible for developing and executing an operational / service strategy in order to provide best-in-class service and maximum availability for FlexGen’s battery storage customers. You will be the main counterpart of our long-term customers and will have an excellent understanding of our lifecycle agreements, including the commercial, technical, and legal terms, ensuring our customers’ safe and reliable operation, profitability, and satisfaction. You will supervise the Lifecycle Team’s Remote Monitoring, Asset Management, and Field Service Dispatch departments as they monitor and support sites, provide data and analytics, and perform and supervise various field services related to customer’s battery storage installations. You will work collaboratively to partner with sales, commissioning, engineering, and software groups to help grow revenue, solidify the performance and reliability of FlexGen technology, and ensure FlexGen profitability.
Energy storage represents a multibillion-dollar market at the center of the energy transition. The integration of energy storage requires software and technological solutions that play a critical role in the adoption of renewables at scale—offsetting the intermittency and reliability challenges that renewable power generation creates for the grid. Since its founding in 2009, FlexGen has supported deployments of more than 3 GWh of energy storage systems across the U.S. and internationally for utility, microgrid, and C&I customers. The Company’s proprietary software platform allows energy storage owners to deploy various power market strategies and combine storage solutions with any form of generation.
FlexGen is dedicated to providing best-in-class service and performance for its customers, seeking to ensure safety, reliability and resiliency in all operating environments. FlexGen supports the customer across the full journey of developing an energy storage project, and leverages decades of engineering and software expertise to maximize value that its customers ultimately receive. The company’s HybridOS solutions include six distinct energy management solution applications including: DigitalTwin, FlexPack, SiteController, FleetManager, PowerCloud and FlexBidr.
Backed by a world-class group of investors including: founding investors Jerry Miller and Mark Dreyfus, legacy investors GE Venture and Caterpillar Ventures, an initial equity investment by venture capital firm Altria Group, a Series B led by Apollo Global Management, and a Series C led by Swiss investment firm Vitol with participation from all existing investors, FlexGen is poised to grow substantially and quite rapidly.
Major Job Responsibilities:
- Projecting the FlexGen image to our customers, and partners, developing a productive and reliable service team, and moving that service team to increased efficiency
- Uses knowledge of customer needs, service processes, and FlexGen products to drive continuous improvements and maximum system availability
- Able to challenge the status quo in a constructive manner in order to evolve and improve the Lifecycle organization as a whole
- Removes barriers to success for the team
- Drives culture focused on safety, integrity, and compliance
- Develops and maintains a thorough understanding of FlexGen’s battery solutions, key performance requirements, servicing protocol, and current performance trends
- Provides support to FlexGen’s commercial team in the process of defining scope and contracting with new customers and managing the customer’s assets after signing
- Provides managerial decisions on all issues affecting the Lifecycle Teams, including, but not limited to, staffing, goal setting, performance management, training support, and assignment of projects and tasks
- Assures that customers are properly trained in the operation of FlexGen Equipment
Position Requirements:
- Minimum of BS degree in engineering or related technical field
- Minimum of 6 years of work experience in a similar role or industry with 24-7 business operations/monitoring and service experience
- Minimum of 3 years of experience in supervisory or management roles
- Experience with negotiation and interpretation of long-term service contracts
- Exceptional customer service and conflict resolution skills
- Experience with CMMS (Computerized Maintenance Management) Tools. (Salesforce Service Cloud)
- Experience with various monitoring/analytics / SCADA tools
- Knowledge of NERC / CIP compliance
- Prior customer service/support roles
- Experience with contracting and managing 3rd party service providers
- Experience with renewable energy (solar, wind, and battery), industrial communications, and the building blocks/equipment associated
- Familiar with electrical single line diagrams, mechanical drawings, and network diagrams
- A track record of demonstrating a sense of urgency and a history of taking ownership of tasks/responsibilities
- Ability to effectively communicate in formal and informal settings, both internal and customer related
- Strong technical writing skills
- Ability to work cross-functionally with Sales, Services, Procurement, and Software teams
FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
This job is no longer accepting applications
See open jobs at FlexGen Power Systems.See open jobs similar to "Director of Lifecycle Operations" HTX.