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Knowledge Base Specialist

Empyrean Benefit Solutions

Empyrean Benefit Solutions

Operations
Posted on Saturday, June 22, 2024

Description

The knowledge base specialist is responsible for coordinating and managing the obtaining and sharing of Empyrean’s knowledge base. They will identify and capture key information from client development and case team efforts including industry insights, strategic frameworks, case examples, tools and templates, and make this knowledge available to employees to optimize performance and meet business goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Identify sector content priorities and work collaboratively to capture and codify materials and information
  • Maintain and enhance the intranet site ensuring that the most recent tools, templates, and insights are represented
  • Identify and address content gaps
  • Develop credentials and materials on key topics to support client development
  • Work with case teams to ensure that they have the best content
  • Promote continued enhancements in process, content, and IP best practices
  • Create and package content and insights in a manner consistent with Empyrean’s standards
  • Provide employees with knowledge, tools, and skills needed to optimize performance
  • Develop and maintain relationships with primary user groups and stakeholders
  • Utilize qualitative client feedback and quantitative data to present improvements across system
  • Define and manager user roles and opinions to present target information to apt audiences
  • Be the point of contact for research and information activities
  • Develop and manage information infrastructures as well as taxonomy to foster effective communication
  • Coordinate and manage with resource accountable for search tuning, taxonomy, grading and dictionary continuance.
  • Establish ad hoc and standard reports to stimulate analytics and data affecting decisions to enhance experience.
  • Head role to successfully post and maintain content for knowledge management.
  • Ensure accurate, consistent and easy measures research and taxonomies.
  • Produce and maintain content for online support conduits, enhance self-help for client and operational efficiencies.
  • Consult with HR generalists and business partners to provide the most accurate and useful data in workforce reports and talent dashboards.
  • Design and implement various HR and administrative policies and procedures, providing updates and training to personnel on new practices
NONESSENTIAL DUTIES AND RESPONSIBILITIES
  • R
  • R
REQUIRED SKILLS AND ABILITIES
  • Excellent written/verbal communication skills and interpersonal skills
  • Superior customer service skills/approach
  • The ability to engage with stakeholders at all levels of the business
  • Energy, enthusiasm and drive to work in a collaborative team environment
  • Ability to multi-task, incorporating good organizational skills and flexibility, to prioritize work and deliver a the maximum business value
  • Proven technical awareness and commercial astuteness
  • MS Suite proficiency
  • Detail-oriented
  • Analytical skills
  • Project management
  • Knowledge management
  • logistics
KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
  • Bachelor’s degree
  • 3 or more years of relevant experience
  • Knowledge about human resources, management systems, data analysis, data entry, and process improvement
OTHER REQUIREMENTS (if needed)
  • Other requirements that aren’t experience, education or certifications

Equal Opportunity Employer: including disability and vets