Are you savvy in software and oil & gas sales? Are you looking to define a dream career at a company that truly appreciates you? We are seeking full-time Drilling & Customer Success Engineer with sales experience in drilling software and/or drilling services.

The Drilling & Customer Success Engineer works closely with the Account Manager(s) to move customers through the Corva sales process. The steps in the process are:

Customer qualification and needs investigation meeting(s)

Demo(s)

Trial

Implementation and handover to client success organization

The Technical Sales team ensures that we are setting appropriate expectations and ensuring that clients implement Corva’s solutions successfully, adopt it widely and gain value from our products and services. They work closely with Operations, Account Management, Customer Success and Development. Additionally, the focus is to try and shorten sales cycles while ensuring high levels of customer satisfaction.

The Drilling & Customer Success Engineer reports to the Manager of Technical Sales.

Responsibilities & Duties

Work closely with our customers to understand how they work, their challenges, and translate their requirements into value statements that customers can easily understand
Ask open ended-questions to uncover hidden value through the use of Corva that customers may not readily understand
Create best in class demos that are meaningful for customers and map to the key customer value propositions – this will be different for every customer
Create successful plans of action to win trials
Develop and maintain timelines and customer trials
Capture notes and feedback from critical meetings, discussions, and Intercom conversations and add them into Corva’s CRM
Facilitate training workshops with customer team(s) and individuals
Contribute to case studies, app manuals, or training material
Use analytics to understand how Corva’s customers are using the platform and identify opportunities to improve their experience
Track and solve all problems that the customer is having with the software
Ensure smooth handover to Operations and Customer Success Managers
Be flexible on hours for meetings with potential customers and current clients

Required Qualifications & Skills

Excellent written and verbal communication skills in English and Spanish
Strong technical and customer service skills
Ability to work well with teams effectively
Thorough knowledge of navigating modern web sites
Highly proficient in Microsoft Office Suite
Exceptional presentation skills
Analytical thinking skills
Ability to train others in an interactive environment
5+ years experience in oil and gas
5+ years experience in sales
Competencies in petroleum engineering principles
Leadership skills
Four-year technical degree
Demonstrates excellent time management skills
Ability to travel 20%+

Recommended Qualifications & Skills

Experience using Corva
Previous experience in technical sales and training
Previous operator and/or service company experience
Previous experience in drilling or completions engineering and operations
Understanding of benchmarking KPIs and continuous improvement principles

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