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Production Support Engineer - J

Capco

Capco

Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, September 14, 2023

Consultant – Production Support Engineer:

Responsibilities:

  • Provide Level 1-2/above support to ETL based Data Warehousing projects.
  • Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle.
  • Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
  • Work closely with SME's on any such requests as per the needs.
  • Work independently and represent status on different tasks with SME’s.
  • Implement methods for continually improving the support systems/processes.
  • Provide application and system monitoring
  • Handle Change Management
  • Provide release management services
  • Perform fail-over and manage disaster recovery activities.

Skills:

Experience with

  • Production Support / SRE (Min 4 years of experience, adjust as payrole/grade)
  • Scripting (Unix/Linux, Shell Scripting, Perl)
  • Various RDBMS (Oracle, MS SQL Server, Sybase etc)
  • Batch Job Schedulers (TWS / Autosys )
  • ServiceNow or other ticketing tool
  • Informatica or other equivalent ETL tool
  • Capital Market or Financial Services Industry

Other Requirements:

  • Excellent analytical skills.
  • Able to function effectively as a member of a team.
  • Good oral and written communication skills.
  • Collaborate with various individuals/teams to find resolution to the problem.
  • Willing to learn.
  • Bachelor’s degree, preferably in Computer Science or Engineering or any other relevant technical skills.

Nice To have:

  • Cloud Experience -AWS/Azure
  • RPA UI Path knowledge
  • DevOps
  • Experience with BI tool such as Qlikview / Qliksense

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture