SPARCK is the design and innovation heart of technology consultancy BJSS. This unique relationship means we can design and deliver innovative products and services - the human-centred way - for people and the planet.

We operate from 26 locations across the UK, Europe, Australia, and the United States, and we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.

We look for people with a passion for making an impact by bringing their own unique energy, experiences, and thoughts. So, if you’re someone who thrives on collaborating, solving problems, and getting stuff done, then we’d love to hear from you.

We want to continue to grow our team with people just like you!

About the Role

Design, plan and lead content design and strategy engagements with clients
Develop content strategies to engage and persuade different audiences across multiple channels and formats to the desired outcome
Collaborate in producing high-quality User Experience outputs such as user journeys, wireframes, prototypes, and personas
Helping in user research and usability testing to uncover user needs, test your content and continuously iterate ideas and designs, including the ability to read analytics to identify potential content issues
Disseminate content design best practices & trends and incorporate into deliverables
Design and lead workshops with our clients and present deliverables to senior stakeholders
Manage relationships with client stakeholders, communicating frequently, understanding their needs, facilitating workshops, and presenting designs

About You

You’ll be confident shaping content design projects - drawing from different styles and techniques to craft the best possible outcomes
You’ll probably have a background in English, media studies, communications, marketing or have experience of designing structured communications
You’ll naturally be sharp in your written English, rightly pedantic in your editing, and rigorous in your pursuit of simplifying complexity
You’ll be sensitive to design issues (e.g., whitespace, balance, typography) and be able to create straightforward diagrams and infographics, or work with visual designers to fulfil your content needs
You’re pragmatic and hands-on when it comes to turning ideas into reality - using an evolving set of tools and techniques to collaborate with other disciplines to deliver on time
You believe in core part that content design plays within Human Centred Design, holding informed opinions on trends like conversation design, user-generated content, and the increasing importance of video
You’ll be able to show off content designs from across different genres and sectors (e.g., government, health, retail, financial services). We expect you’ll probably have some personal content projects on the go too
You have a keen awareness of accessibility and inclusiveness issues as they relate to content design
Bonus points for experience of Agile methodologies, co-working with clients, user experience designers, researchers, service designers, and the wide range of technical team skills
Experience with the government’s GDS service standard and its implications for content design is highly preferable, but not essential

Some of the Perks

Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
Life Assurance (4 x annual salary)
25 days annual leave plus bank holidays
Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
An industry-leading referral scheme with no limits on the number of referrals
Flexible holiday buy/sell option
Electric vehicle scheme
Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
You will become part of a squad with people from different areas within the business who will help you grow at BJSS
We have a busy social calendar that you can chose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
GymFlex gym membership programme

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